Shipping & Returns
Clear shipping and returns guidance for Rayner Mansion orders, including placeholders for final carrier, state, and return rules.
Shipping
Orders over $75 qualify for complimentary shipping. Shipping availability, carrier service, adult-signature requirements, and delivery windows should be confirmed when the Stripe checkout flow is connected and fulfillment rules are finalized.
Rayner Mansion should not ship to destinations where delivery is unavailable or restricted. The checkout experience should confirm eligibility before payment.
Returns and damaged shipments
Because wine is a consumable product, returns should be handled with care and in accordance with final merchant policies. If a shipment arrives damaged, the customer should photograph the package and contact Rayner Mansion promptly with order details.
Final return timelines, refund rules, and replacement terms are placeholders pending merchant approval.
Support
Customers may use the contact page or email DimitriR@raynermansion.com for order support once the store is live.